FAQ

Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover.

Q: What currency are your store prices in?
A: All prices are listed in United States Dollars (USD).

Q: Do you have physical stores?
A: Not yet. For now, we only sell online.

Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
➡️ Please note: International orders may be subject to import duties, customs fees, and taxes once the shipment reaches your country. These charges are the responsibility of the customer. For more details, contact your local customs office.

Q: Do I need to sign for the shipment?
A: No, a signature is not required for delivery.

Q: Where do you ship products from?
A: Orders are shipped from our warehouses in the USA, UK, Singapore, or China.
We work directly with trusted suppliers and carefully sample items to ensure top quality and sustainable practices.

Q: How long before my order ships?
A: Orders are processed and shipped within 2–3 business days.

Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery takes 7–38 days.
You will receive a tracking number as soon as your order is shipped.

Q: How do I return or replace an item?
A: We offer a 30-day risk-free money-back guarantee (excluding return shipping costs).

  • Please contact us first at: EMAIL to get the return address.

  • Return/exchange shipping fees are the buyer’s responsibility.

  • Returns sent without contacting customer service will not be accepted.

  • For hygiene and safety reasons (COVID-19), certain products in direct contact with the skin (e.g., watches, glasses, shoes) are non-returnable. Damaged items can be replaced.

Q: Where is my order confirmation?
A: The confirmation email is sent within 24 hours of payment. Please check your inbox, spam, or junk folder.

Q: Can I cancel my order?
A: Orders are usually processed within 6–8 hours. To cancel, contact us within 24 hours at: EMAIL.

Q: What if I still need help?
A: Our team is always here for you. Please contact us at: EMAIL.